CRITICAL Software's Blog

The WOW Factor! Optimising Work Order Management and Trouble Ticketing

Posted by Pedro Salgueiro on 27/11/15 10:14

WOM (Work Order Management) and TT (Trouble Ticketing) tools are solutions and concepts that have been around for quite a few years. Despite their long use, they are still often difficult to get on with and have much room for improvement. For the uninitiated, WOM is commonly used to support planned projects, by letting users create, maintain and manage key data involved in finishing a task. TT is a mechanism used to track the detection, reporting and resolution of problems or unplanned work that arises.

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Topics: Telecommunications