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CRITICAL Software's Blog

Pedro Salgueiro

Recent Posts

The Hidden Costs of Software in the World of Finance

Posted by Pedro Salgueiro on 08/02/16 15:33

Tough competition, stringent security requirements and a business environment that demands instant results means that the financial industry has never been more reliant on safe, infallible software to support its success. From back-office applications with records loaded with highly-confidential information to smart, customer-facing apps, leading financial institutions must ensure their software systems are not only innovative, but efficient, secure and failsafe, to ensure they get things right.

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Topics: Financial Services

The WOW Factor! Optimising Work Order Management and Trouble Ticketing

Posted by Pedro Salgueiro on 27/11/15 10:14

WOM (Work Order Management) and TT (Trouble Ticketing) tools are solutions and concepts that have been around for quite a few years. Despite their long use, they are still often difficult to get on with and have much room for improvement. For the uninitiated, WOM is commonly used to support planned projects, by letting users create, maintain and manage key data involved in finishing a task. TT is a mechanism used to track the detection, reporting and resolution of problems or unplanned work that arises.

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Topics: Telecommunications

Charlie and the Software Factory

Posted by Pedro Salgueiro on 03/11/15 09:50

Whether you’re a fan of Johnny Depp or just love chocolate, Charlie and the Chocolate Factory is a movie that is loved by many. But, you’re probably wondering what a movie about chocolate has to do with an entry on a software engineering company’s blog, right? Well, there are some surprising similarities between the world of chocolate production and software development.

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Topics: Financial Services

Connected Processes for Better Banking

Posted by Pedro Salgueiro on 07/10/15 14:55

Recently, I attended an interesting conference. Its focus was campaign management and how companies in the financial services industry can increase customer satisfaction. Seemingly, people are looking to raise profits, while building loyalty and levels of engagement with their customers. One way to improve customer experience is to upgrade any interface that the public touch. When this subject came up during the conference, a key question was asked: what if these all important customer-facing systems fail?

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Topics: Financial Services