CRITICAL Software's Blog

The Hidden Costs of Software in the World of Finance

Posted by Pedro Salgueiro on 08/02/16 15:33

Tough competition, stringent security requirements and a business environment that demands instant results means that the financial industry has never been more reliant on safe, infallible software to support its success. From back-office applications with records loaded with highly-confidential information to smart, customer-facing apps, leading financial institutions must ensure their software systems are not only innovative, but efficient, secure and failsafe, to ensure they get things right.

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Topics: Financial Services

Charlie and the Software Factory

Posted by Pedro Salgueiro on 03/11/15 09:50

Whether you’re a fan of Johnny Depp or just love chocolate, Charlie and the Chocolate Factory is a movie that is loved by many. But, you’re probably wondering what a movie about chocolate has to do with an entry on a software engineering company’s blog, right? Well, there are some surprising similarities between the world of chocolate production and software development.

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Topics: Financial Services

Connected Processes for Better Banking

Posted by Pedro Salgueiro on 07/10/15 14:55

Recently, I attended an interesting conference. Its focus was campaign management and how companies in the financial services industry can increase customer satisfaction. Seemingly, people are looking to raise profits, while building loyalty and levels of engagement with their customers. One way to improve customer experience is to upgrade any interface that the public touch. When this subject came up during the conference, a key question was asked: what if these all important customer-facing systems fail?

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Topics: Financial Services

The Digital Age: A Tooth Ache for Banks?

Posted by Paulo Xardoné on 01/10/14 08:30

The dentist’s chair has long been an image that triggers much fear and dread. Thoughts of noisy drills, needles and dental chisels can often make visiting the dentist one of the most apprehensive moments of our lives! However, a recently published study has revealed something that people say is even worse than a trip to the dentist! The three-year study of 10,000 individuals from the internet-savvy Millennial Generation (people born between the early 1980s and 2000s) found that a staggering 71% of people would rather visit the dentist than have to listen to a commercial offer from their bank.

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Topics: Financial Services